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Delivery Policy

  Last updated: 01/02/2023

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Before you finalise and submit your order please ensure the delivery address is correct including the postcode. Please also check your order confirmation as we may need to charge an additional fee should the parcel be despatched to an incorrect address. 

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Standard Delivery 

  • £5.99 for standard delivery to UK Mainland Postcodes.

  • Allow up to 5-7 working days for standard delivery.

  • Allow up to 10 working days to receive your order during or after busy periods (Sale Promotions, Events or Public Holidays). 

  • Orders will be delivered Monday-Friday (excluding Bank or Public Holidays)

  • A signature is required upon delivery. Parcel Force will update you on your delivery by email or text. We cannot be held responsible for items left in a nominated safe place.

  • We currently do not offer deliver to The Isle of Man, Guernsey, Jersey, Northern Ireland or Ireland.

  • All prices charged are in Great Britain Pounds Sterling (GBP).

  • Standard delivery excludes large items and furniture, see below for Furniture Delivery Charges. 

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In Store Click and Collect

  • FREE for all orders.

  • Orders are usually ready for collection within 2 hours but please wait to be notified before travelling to store.

  • You can collect your order at our store in Cranfield, Bedfordshire. 

  • We are open Tuesday-Friday 10:00 - 17:00 & Saturday - Sunday 10:00 - 14:00.


Furniture & Large Items Delivery Charge

Due to the heavy weight, size and packaging required the charge for all large items, furniture and garden furniture delivery is £30. Some items of furniture may be delivered directly from our suppliers via their dropship service or possible hand delivered by one of House to Haven's team. Please note for large orders such a furniture or extra large items, delivery cost will be weight and size dependent. We do reserve the right to contact you regarding a potential increase in the price and to take additional payment if required. 

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International Delivery

We do not currently deliver to Europe or Internationally at this time.

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Environmentally Friendly Delivery

Even though we are a small company we take our responsibility to help tackle Climate change and pollution very seriously and ensure to help tackle this issue wherever possible. We are committed to reducing our impact to the environment. So, we may reuse existing boxes for your order and will never send your orders wrapped in plastic or in separate deliveries. 

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Need your items sooner?

Call our Customer Services Team on 01234 637 305 and we will do our very best to help.

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You can read our Returns & Exchange Policy here. 

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