Question 1

What are your opening hours?

Accepted Answer

Monday:        	Closed
Tuesday:        	10am - 5pm
Wednesday: 	10am - 5pm
Thursday:      	10am - 5pm
Friday:		10am - 5pm
​​Saturday:     	10am - 2pm
​Sunday:         	10am - 2pm

Please check our 'Visit the Store' page https://www.housetohaven.co.uk/the-store (https://www.housetohaven.co.uk/the-store) for Bank Holiday Opening Times.

Question 2

Where is your shop located?

Accepted Answer

House to Haven can be found in Cranfield Village, West Bedfordshire in between Milton Keynes and Bedford. Our address is:
 
House to Haven
130a High Street
Cranfield
Bedfordshire
MK43 0BS

https://www.housetohaven.co.uk/the-store(https://www.housetohaven.co.uk/the-store )

Question 3

How can I contact you?

Accepted Answer

You can contact us through our Contact Us form anytime at 
https://www.housetohaven.co.uk/contact (https://www.housetohaven.co.uk/contact) or call the store on 01234 637 305.

Question 4

How can I book Gift Wrapping?

Accepted Answer

We offer a full gift wrapping service. Whether your gift is from our store or elsewhere, our professional gift-wrapping service is available UK-wide. We offer wrapping for online orders before delivery, in-store wrapping at our Cranfield store, a mobile wrapping service that comes to you and corporate gift wrapping for businesses. Whether it's for a birthday, anniversary, wedding, Christmas, or any special event, our service adds a touch of love and thoughtfulness to any gift.  Book online at https://www.housetohaven.co.uk/gift-wrap-service (https://www.housetohaven.co.uk/gift-wrap-service)or Contact Us at 01234 637 305.

Question 5

Do you offer Gift Cards?

Accepted Answer

Yes, a Haven Gift Card makes the perfect present for any occasion. You can choose any amount from £10 to £200 and have a printed gift card sent directly to the recipient, or collect it in-store. If you prefer an eGift Card we offer instant delivery by email. You can order your gift cards here (https://www.housetohaven.co.uk/product-page/gift-card)or visit us in-store to purchase.

Question 6

How can I book a Wreath Workshop?

Accepted Answer

In our hands-on classes, you’ll be guided step-by-step to create your very own bespoke wreath using a mix of fresh seasonal foliage, dried fruits and other decorations. Enjoy refreshments and 10% off  shopping while creating a stunning wreath. Choose from a weekday evening or a weekend afternoon session.

Simply visit our Events & Workshops webpage and navigate to the Upcoming Workshops section to view our workshops and upcoming dates, please visit https://www.housetohaven.co.uk/workshops (https://www.housetohaven.co.uk/workshops)

Question 7

Do you host any Events?

Accepted Answer

Yes, we love supporting local businesses and the community through a variety of events and workshops. Join us for wreath-making and craft workshops, pet events, book launches, VIP shopping evenings, and Makers Artisan Markets.

Simply visit our Events & Workshops webpage and navigate to the Upcoming Events section to view our events and upcoming dates, please visit https://www.housetohaven.co.uk/workshops (https://www.housetohaven.co.uk/workshops)

Question 8

Can I get my gifts wrapped at House to Haven?

Accepted Answer

Absolutely! Whether your gift is from House to Haven or another store, our professional gift-wrapping service is available. We offer several options across the UK: wrapping for online orders before delivery, in-store wrapping at our Cranfield store, a mobile wrapping service that comes to you, and corporate gift wrapping for businesses. Book online at https://www.housetohaven.co.uk/gift-wrap-service (https://www.housetohaven.co.uk/gift-wrap-service)or call us at 01234 637 305.

Question 9

Is your store pet friendly?

Accepted Answer

We're dog friendly! Shopping in store with a friend is more fun than shopping alone, full stop. So we've made life easier for you and your furry friend. Our store features "Pooch Parking" where you can tie up your dog while you browse, with treats and a dog refill water station available to keep them happy.

We are huge dog lovers here at House to Haven and are always happy to welcome your four legged family members providing the following measures are adhered. You can read these here https://www.housetohaven.co.uk/pet-policy (https://www.housetohaven.co.uk/pet-policy)

Question 10

What payment methods do you accept?

Accepted Answer

We accept payments from all major credit and debit cards, including Visa, Mastercard, AMEX, Diners Club, Maestro, and Electron, Apple Pay and Google Pay and also cash for in-store purchases. Shop confidently with our SSL-secured checkout.
 
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Question 11

What are your Delivery Times?

Accepted Answer

Our delivery time is 5 - 7 working days for standard delivery, which is tracked via a reliable courier. We endeavour to process your order as quickly as possible and if ordered by 6pm, orders will normally be dispatched by midday the next working day.

Question 12

Can I click and collect or return my purchase myself?

Accepted Answer

You are welcome to collect or return your order to our shop in Cranfield, Bedfordshire at no extra cost.
 
Collecting my order:
Simply select the 'Collection' option upon checkout, then continue through to payment. Once your order is ready you will receive an email confirmation with collection instructions. Collection local to Cranfield is free, however please note that collection times will be 1-2 working days to collect your items. We will do our very best to ensure you get your items as fast as possible.
 
To return an item:
To return an item please see our Returns Policy. https://www.housetohaven.co.uk/returns (https://www.housetohaven.co.uk/returns)

Question 13

How can I track my order?

Accepted Answer

Once you have placed your order you will receive confirmation email and another once your item(s) have been dispatched, you will then be emailed direct from the courier with a tracking number and shipping progress.
 
You can also track your order at your My Account,(undefined) once you've logged in.

Question 14

How will I know when my order has been shipped?

Accepted Answer

You will receive an email confirmation once your order has been shipped. If you ordered multiple items, they might be dispatched separately on rare occasions.

Question 15

How can I amend my order?

Accepted Answer

We pride ourselves in quickly dispatching your items, so this may cause a slight delay in your delivery. We try to package and dispatch your order by midday the next working day (2pm at the latest), therefore any changes to your order must be stated before this time.
 
Please Contact Us (javascript:void(0))as soon as possible with your amendments and we will do our best to accommodate them. Please note, if your order has already been processed and/or dispatched we will be unable to amend it.

Question 16

Can I cancel my order?

Accepted Answer

If for any reason, you have changed your mind and would like to cancel your order. Please Contact us h(javascript:void(0))ttps://www.housetohaven.co.uk/contact (https://www.housetohaven.co.uk/contact)within 48 hours of placing your order. If 48 hours has lapsed, you will need to follow the returns procedure to return the unwanted products.

Question 17

Where can I find your blog?

Accepted Answer

Yes, we have a blog! For the latest homeware must-haves, styling ideas, gift guides, and design trends, visit our Inspire blog here.

Question 18

Is your packaging recyclable and eco-friendly?

Accepted Answer

We’ve put a lot of love and thought into our packaging. Something we're very passionate about.  It's important to us, that the packaging for our products aligns with what we stand for - an environmentally friendly haven. We are committed to only using necessary packaging and easily recycled materials wherever possible - from our boxes, packaging tape and string, packaging materials and marketing materials, all are recyclable. You can find out more  about our Eco-Friendly Packaging h(javascript:void(0))ere.

Question 19

How can I book space for the In-Store Pop Up Shop?

Accepted Answer

We’re all about supporting small businesses and the local community and are looking to work with dedicated businesses with our In-Store Pop Up Stall. By hosting a pop-up shop , whether as a unique one-time event or a recurring feature, you can showcase your offerings throughout the year or during the busy festive period.

Click the link below to register your brand or email hello@housetohaven.co.uk. Our Pop-Up calendar is now accepting new businesses. Spaces fill quickly. 
https://www.housetohaven.co.uk/partnership(https://www.housetohaven.co.uk/partnership?fbclid=IwZXh0bgNhZW0CMTAAAR3et3188zGbylyS7ktpRirXBD3j8W5LnGQIy78D4LEzk0V_TOAAJYuRFyg_aem_6kQtURTvnGFFTfj9qkIpbA)

Question 20

How can I become a Haven Partner and sell my products in your store/market?

Accepted Answer

Do you sell beautiful products but just need the space to sell them? Would you like help showcasing your products to the local community? Here at House to Haven we're all about supporting small businesses and the local community, and are looking to work with a select group of dedicated businesses. Those who are passionate about their products and would like to help create a unique in-store customer experience. If you'd like to become part of the Haven family visit our Become a Haven Partner (javascript:void(0))page to apply.

Question 21

How can I become a Haven Brand ambassador?

Accepted Answer

We'd love it if our cherished, loyal customers (that's you!) shout about our products to let everyone else know which products they love. And so, with this in mind, we are looking for a few select ambassadors to help promote all things fabulous at House to Haven. We would love to hear from anyone who thinks they would make a good ambassador; you can be from all walks of life and with any type of house as long as you love our products. If you'd like to become part of the Haven family visit our Become a Haven Influencer (javascript:void(0))page to apply.

Question 22

Do you offer a Trade Account?

Accepted Answer

Yes! If you're a small business, interior designer, architect, home-staging expert, or in the hospitality industry, you're invited to explore our exclusive Interior Design and Trade Enquiries programme.

Through this programme, you can unlock trade discounts on our entire range, including stunning accessories and statement furniture pieces.

For more details, visit https://www.housetohaven.co.uk/trade-enquiries (https://www.housetohaven.co.uk/trade-enquiries)

Question 23

Do you have any Job Vacancies?

Accepted Answer

We’re always on the lookout for passionate individuals to join our team. For the latest opportunities, visit our Job Vacancies page.(https://www.housetohaven.co.uk/job-vacancies) https://www.housetohaven.co.uk/job-vacancies (https://www.housetohaven.co.uk/job-vacancies)

Question 24

Where can I read your Terms and Conditions?

Accepted Answer

You can find our full Terms and Conditions here: https://www.housetohaven.co.uk/terms-and-conditions (https://www.housetohaven.co.uk/terms-and-conditions)

Question 25

Where can I find your Returns Policy?

Accepted Answer

You can find our Returns Policy here; https://www.housetohaven.co.uk/returns (https://www.housetohaven.co.uk/returns) and Delivery Policy here:  https://www.housetohaven.co.uk/delivery  (https://www.housetohaven.co.uk/delivery)

Question 26

Where can I read your Privacy Policy?

Accepted Answer

You can view our full Privacy Policy here https://www.housetohaven.co.uk/privacy-policy (https://www.housetohaven.co.uk/privacy-policy)and our Cookie Policy here https://www.housetohaven.co.uk/cookie-policy. (https://www.housetohaven.co.uk/cookie-policy)

Question 27

How do I report a problem with your website?

Accepted Answer

Sorry to hear there may be a gremlin living in our website. How annoying! If you do encounter the little critter when using our website, please email details to hello@housetohaven.co.uk for us to investigate. Thank you.