House to Haven bath & body

Frequently Asked Questions

What are your opening hours?


Monday: Closed
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm Thursday: 10am - 5pm Friday: 10am - 5pm
​​Saturday: 10am - 2pm
​Sunday: 10am - 2pm




Can I click and collect or return my purchase myself?


You are welcome to collect or return your order to our shop in Cranfield, Bedfordshire at no extra cost. Collecting my order: Simply select the 'Collection' option upon checkout, then continue through to payment. Once your order is ready you will receive an email confirmation with collection instructions. Collection local to Cranfield is free, however please note that collection times will be 1-2 working days to collect your items. We will do our very best to ensure you get your items as fast as possible. To return an item: To return an item please see our Returns Policy here.




How can I contact you?


You can contact us through our Contact Us form anytime.




Can I cancel my order?


If for any reason, you have changed your mind and would like to cancel your order. Please Contact us within 48 hours of placing your order. If 48 hours has lapsed you will need to follow the returns procedure to return the unwanted products.




Where can I read your Terms and Conditions?


You can find our full Terms and Conditions here.




Where can I read your Privacy Policy?


You can find our full Privacy Policy and Cookie Policy here.




How can I track my order?


Once you have placed your order you will receive confirmation email and another once your item(s) have been dispatched, you will then be emailed direct from the courier with a tracking number and shipping progress. You can also track your order at your My Account, once you've logged in.




How can I amend my order?


We pride ourselves in quickly dispatching your items, so this may cause a slight delay in your delivery. We try to package and dispatch your order by midday the next working day (2pm at the latest), therefore any changes to your order must be stated before this time. Please Contact Us as soon as possible with your amendments and we will do our best to accommodate them. Please note, if your order has already been processed and/or dispatched we will be unable to amend it.




How will I know when my item(s) have been shipped?


You will receive an email confirmation as soon as your items have been shipped. Please note, if you have ordered multiple items they may be dispatched separately on rare occasions.




What are your Delivery Times?


Our delivery time is 3 - 5 working days for standard delivery, which is tracked via a reliable courier. If ordered by 6pm, orders will normally be dispatched by midday the next working day.




Where can I find your Returns Policy?


You can find our Returns Policy here.




What payment methods do you accept?


We accept payment from all major credit and debit cards: Visa, Mastercard, AMEX, Diners and Maestro. In store we also accept Cash. Payment methods




Is your packaging recyclable and eco-friendly?


We’ve put a lot of love and thought into our packaging. Something we're very passionate about. It's important to us, that the packaging for our products aligns with what we stand for - an environmentally friendly haven. We are committed to only using necessary packaging and easily recycled materials wherever possible - from our boxes, packaging tape and string, packaging materials and marketing materials, all are recyclable. You can find out more about our Eco-Friendly Packaging here.




How can I become a Haven Brand ambassador?


We'd love it if our cherished, loyal customers (that's you!) shout about our products to let everyone else know which products they love. And so, with this in mind, we are looking for a few select ambassadors to help promote all things fabulous at House to Haven. We would love to hear from anyone who thinks they would make a good ambassador; you can be from all walks of life and with any type of house as long as you love our products. If you'd like to become part of the Haven family visit our Become a Haven Influencer page to apply.




How can I become a Haven partner and sell my products in their store?


Do you sell beautiful products but just need the space to sell them? Would you like help showcasing your products to the local community? Here at House to Haven we're all about supporting small businesses and the local community, and are looking to work with a select group of dedicated businesses. Those who are passionate about their products and would like to help create a unique in-store customer experience. If you'd like to become part of the Haven family visit our Become a Haven Partner page to apply.




Do you have a blog?


We sure do. For the latest homeware must-haves, ideas on how to style a table for that special occasion, take a tour around our shoppable inspiration boards, browse through gift idea guides, learn who's who's in the interior influencer world and stay up to date with the latest design and garden trends simply pop over to our Inspire blog here.




Where is your shop located?


House to Haven can be found in Cranfield Village, West Bedfordshire in between Milton Keynes and Bedford. Our address is: House to Haven 130 High Street Cranfield Bedfordshire MK43 0BS




Is your store pet friendly?


We're dog friendly! Shopping in store with a friend is more fun than shopping alone, full stop. So we've made life easier for you and your furry friend. We are huge dog lovers here at House to Haven and are always happy to welcome your four legged family members providing the following measures are adhered. You can read these here.