1. General 

By entering this website and placing an order you agree to the terms and conditions as set out below in which apply to the use of the www.housetohaven.co.uk website which is operated by House to Haven Ltd.

House to Haven Ltd, (registered in England and Wales, company registration number 13084111, a limited company whose registered office is at 130 High Street, Cranfield, Bedfordshire, MK43 0BS, a company authorised to conduct business in the United Kingdom ("House to Haven").

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References to House to Haven as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to House to Haven Ltd.

References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.housetohaven.co.uk website, as well as for telephone orders and face to face in the store.

These terms & conditions also cover our marketing emails and any other associated promotional activity.

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, social, emails or via telephone.

Before you place an order, if you have any questions relating to these Terms and Conditions, please contact our Customer Service team via email hello@housetohaven.co.uk, Tuesday to Friday, 10am to 5pm. 

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2. Orders 
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. By placing an order through our website, you are making an offer to House to Haven to purchase the goods outlined in your order upon the terms described in your order.

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When you place an order, we will require your name, email address, credit/debit card, telephone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is required so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order. We may not be able to change/amend or cancel your order once it's been picked for packing and dispatch.

After placing an order online, you will receive an email advising you that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

We will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock.

• We are unable to authorise your payment.

• If it is identified that there is a product description or pricing error.

• If customers do not reach any order criteria outlined in the Terms & Conditions.

• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order including authorising payment, one of our Customer Service team will contact you either by telephone or email. 

House to Haven reserves the right to refuse or cancel an order before acceptance where there are reasonable grounds to do so. These circumstances may include, but are not limited to, products being unavailable, errors in pricing or product information, suspected fraudulent activity, misuse of our services, or circumstances where we are unable to fulfil your order.

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Whilst House to Haven takes reasonable steps to protect your personal information and payment details, we cannot guarantee the security of information transmitted over the internet. We will not be responsible for any loss arising from unauthorised access to information where such access occurs despite our reasonable security measures and is outside of our reasonable control. We encourage customers to take appropriate steps to protect their own personal information, including keeping account details and passwords secure. Please refer to our Privacy Policy for further information on how we collect, use and protect your personal information.

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When placing an order, you will be added to our email mailing list (under GDPR legitimate interest). However, should you wish to not receive mailings, you can unsubscribe via one the below options:

•  Amending your email preferences via the link at the bottom of each email. 

• By clicking on the ‘unsubscribe’ link at the bottom of each email.  

• Inform our Customer Service team via our Contact Us form and they will remove you. 

Once an order has been despatched from our warehouse, we cannot cancel it, stop it or delay the delivery, nor change the delivery address. You must check all items on receipt on deliver (the date you take ownership of the goods), as faulty or damaged items must be reported within 7 working days of receiving the parcel.

 3. Product Pricing and Descriptions
Prices
All prices listed on this website, social media accounts and marketing material are correct at the time of publication. All items are shown and charged in pounds sterling (GBP £). Prices are subject to change with no prior warning. ​Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

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We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website, social media accounts, marketing material are accurate at the time when they are either entered onto our system or printed. This also applies for promotion codes created with the wrong discount. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

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On rare occasions, an error may occur where products are incorrectly priced, described or displayed on our website or marketing materials. House to Haven reserves the right to correct such errors and cancel affected orders where necessary. If payment has already been taken, we will provide a full refund and make reasonable efforts to contact you to explain the error and, where possible, offer the option to repurchase the item at the correct price.

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Sales Price Adjustment 
House to Haven is happy to offer a Sale Price Adjustment on items purchased up to seven days prior to the start date of the sale. The same item must still be available at the time of your request and before any sale price adjustment can be made and the difference will then be issued in the form of a refund.​ We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down. Sales item are non-refundable. 

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 Product Descriptions
Every care has been taken to ensure that the description and specification of our products are correct at the time of publication, including dimension measurements which are approximate. However, specifications and descriptions of products on this website are provided solely to give an approximate idea of the goods they describe and do not form part of the contract between you and us, nor are they intended to be binding.​ As many of our products are hand-finished or made from natural materials, slight variations in size, colour, finish, or texture may occur. These variations are not considered faults but part of the unique character of each item.​ While the colour reproduction of products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software, device, or screen settings used to view the products.

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We reserve the right to correct any errors or omissions in product details, dimensions, pricing, or availability at any time without prior notice. We cannot be responsible for any third-party articles, websites or any other external publications for price discrepancies or the advertising of out-of-stock items. We are unable to refund any difference in price between such sources and our website.

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Product Variation
Some of our products are handmade and/or have a rustic finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.​ This applies to all products described as “Vintage”, “Antique”, “Rusty”, “Washed”, “Brushed”, “Rustic”, “Distressed”, “Weathered”, “Aged”, “Handmade”, “Hand-Finish”, “Hand-Tufted”, “Hand-woven”, “Natural”, “Traditional”. Some items are manufactured from natural sources, so size and colour may vary slightly making each piece completely unique

4. Payment Methods 
We accept payment from all major credit and debit cards: Visa, Mastercard, AMEX, Diners and Maestro. These are secure and fast ways to make a payment. We also accept Apple Pay, Google Pay and also Cash in-store. ​Please note that you will be charged straight away for the whole value of the order. This is also the case for items which are pre-ordered which you will not receive straight away or with the rest of the in-stock items.

5. Packaging
We’ve put a lot of love and thought into our packaging as well as our product collections. Something we're very passionate about here at House to Haven. It's important to us, that the packaging for our products aligns with what we stand for - an environmentally friendly haven. ​We seek to end packaging waste and its undesirable effects on the environment. We prioritise the use of recyclable packaging and try our best to find ethically sourced materials and even recycle packaging. We are committed to only using necessary packaging and easily recycled materials wherever possible.

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6. Order Cancellation 
If you wish to cancel your entire order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Your right to cancel an order for goods starts from the moment you place your order and ends 14 days from the day you receive your goods.Please refer to our Delivery & Return Policy for full cancellation terms. ​

7. Delivery & Returns Policy
You can read our full Delivery and Returns policy here.​

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Last updated: 01/06/2026