Sharpening Service Safety Procedure Policy
This Safety Procedure Policy outlines how customers must handle and present items for sharpening to ensure a safe and responsible environment. We kindly ask all customers to follow this procedure when using the Ruff Edge Sharpening Service at House to Haven.
​
Safe Transport of Knives and Sharp Items
Customers must bring all knives and sharp tools in a secure protective case or container. Items can also be wrapped safely in a thick cloth to prevent accidental injury during transit. Where possible we recommend travelling by car rather than walking with sharp items in public spaces.
​
Arrival and Hand Over
When you arrive at the shop please hand your items directly to a member of staff. They will handle and store your items safely before they are taken away by Ruff Edge for sharpening.
​
Condition of Items
Customers are responsible for ensuring their items are clean and free from food/dirt residue before drop off. Items that are excessively dirty, rusted or damaged may be refused for safety reasons.
​
Right to Refuse Service
Ruff Edge Sharpening and House to Haven reserve the right to refuse any item that is unsafe to handle or unsuitable for sharpening. This includes items that fall outside the accepted list of tools.
​
Prices and Payment
All prices and payments are handled directly with Ruff Edge Sharpening. House to Haven does not take responsibility for any payments or financial transactions. All payment related communication will be between the customer and Ruff Edge Sharpening.
​
Quality of Work
All sharpening work is carried out by Ruff Edge Sharpening. House to Haven is not responsible for the quality of work, workmanship concerns or any issues arising from the sharpening process. Any queries or complaints relating to the work must be raised directly with RuffEdge Sharpening directly.
​
Liability for Damage
Every effort will be made to handle items with care. Ruff Edge Sharpening cannot accept liability for pre existing faults, structural weaknesses or damage caused by age, corrosion or poor manufacture. If an item is at risk of breaking during sharpening the team may stop work and notify the customer.
​
Customer Declaration
By leaving an item for sharpening the customer confirms they are the legal owner of the item and that the item is permitted under UK law. Items that are unlawful to possess or carry in public will not be accepted under any circumstances.
​
Safe Storage
All items will be stored securely while on site and during transfer.
​
Collection of Items
All items will be safely wrapped after sharpening. Customers collecting their items must remain in the designated waiting area so the team can return items in a controlled and safe manner.
​
Age Requirement
Customers must be at least 18 years old to drop off or collect knives for sharpening. Proof of age may be required. Please bring valid identification if asked.
​
Collection Deadline
Items should be collected within the agreed time frame. Uncollected items may be securely held for a reasonable period before a further arrangement is required. This prevents prolonged storage of sharp tools on the premises.
​
Thank you for your cooperation and for helping us maintain a safe, respectful and responsible environment for customers, staff and the Ruff Edge team. You can view the services provided and prices here: Professional Sharpening Service.
​
Ruff Edge Sharpening Contact Details
Website: www.ruffedgesharpening.co.uk
Address: 119 Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes, MK14 6GD
Email: ruffedgesharpening@gmail.com
Phone: 07931 672709